D Diralink
Diralink solutions

Solve the operational bottlenecks holding your ISP back.

Diralink automates revenue, network, and support workflows so distribution partners, hotspot operators, and wholesale ISPs can grow without firefighting.

  • Consolidate MikroTik hotspots, PPPoE, and leased line customers in one control plane.
  • Automate revenue collection with real-time M-Pesa reconciliation and proactive service restoration.
  • Streamline NOC operations with health monitoring, ticketing workflows, and remote router access.
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Real-world problems we eliminate

Network downtime firefights

Field engineers spend hours babysitting routers

Unplanned outages and misconfigurations require physical site visits, consuming staff time and delaying service recovery.

Impact: Reduced customer trust, churn, and high truck roll costs

Leaky cash collection

Manual billing cannot keep up with subscriber growth

Finance teams reconcile M-Pesa statements and suspend debtors manually, leading to revenue leakage and inconsistent enforcement.

Impact: Uncollected revenue and unpredictable cashflow

Support overload

Customer queries bottleneck the call center

Support teams juggle spreadsheets and disparate tools to answer bandwidth questions or re-enable service.

Impact: Slow resolution times and customer frustration

How Diralink responds

Each module is purpose-built to keep subscriber services online, cashflow predictable, and support teams ahead of customer escalations.

Policy-driven network automation

Provision MikroTik hotspot and PPPoE services with guardrails that prevent misconfigurations and keep subscribers online.

  • Zero-touch onboarding flows for hotspots, PPPoE, and static links
  • Remote router access through encrypted WireGuard tunnels
  • Self-healing routines that restore service policies automatically

Revenue assurance and billing

Connect to M-Pesa tills and Paybills, enforce service policies based on balance, and reconcile transactions without spreadsheets.

  • Automatic suspensions and restorations based on payment status
  • Usage-based pricing, vouchers, and corporate invoicing in one system
  • Daily revenue reporting and exception alerts for finance teams

Customer experience operations

Give support teams a 360º view of every subscriber with health signals, session history, and guided troubleshooting steps.

  • Built-in help desk timelines tied directly to network telemetry
  • Automated notifications for expiring bundles and bandwidth abuse
  • Self-service captive portals with multilingual messaging

Deployment that matches how you operate

Select a hosting option that fits your compliance, control, and staffing realities. Diralink takes on the automation, monitoring, and upgrades either way.

Managed cloud (default)

Diralink Cloud SaaS

Fastest path to value. Diralink hosts, patches, and scales the platform in our secure cloud while your team focuses on customers.

  • Enterprise-grade uptime SLA managed by the Diralink SRE team
  • Automatic feature updates and security hardening
  • Data residency aligned with East African compliance requirements
Dedicated hosting

Private deployment in your preferred environment

Deploy Diralink in your own infrastructure — on-premises, private cloud, or co-location — with our deployment engineers managing lifecycle operations.

  • Full control over network boundaries and compliance posture
  • Managed upgrades, monitoring, and incident response by Diralink
  • Hybrid support for sites with intermittent backhaul or strict latency needs

Ready for any access network you operate

Whether you monetize coverage in public spaces or deliver enterprise-grade links, Diralink centralizes policy enforcement, throttling, and customer experience.

Commercial complexes

Managed internet for malls, markets, and co-working spaces

Bundle access plans for vendors and visitors, enforce bandwidth tiers automatically, and share revenue with landlords or facility managers transparently.

  • Voucher generators for day-pass shoppers and event traffic
  • Dynamic throttling to prioritize critical tenants during peak hours
  • Revenue sharing statements for partners and landlords
Hotspot networks

Public hotspot monetization

Launch marketing-ready captive portals, handle mobile payments, and distribute vouchers across field teams from a single dashboard.

  • Localized captive portal templates with upsell messaging
  • Voucher and agent hierarchies with granular permissions
  • Automated alerts for underperforming hotspots
Education

Campus connectivity for schools and hostels

Segment staff, learners, and guest traffic with smart policies, while finance teams manage prepaid and postpaid accounts in one place.

  • Role-based bandwidth pools for labs, dormitories, and staff offices
  • Bulk onboarding tools for student intakes each term
  • Compliance reports for regulator and board reviews
Enterprise & residential

Office parks and multi-dwelling units

Deliver enterprise-grade SLAs or monetize shared bandwidth in apartments without adding operational overhead.

  • Automated service credits and incident postmortems for enterprise clients
  • Self-service plan upgrades and renewals for residents
  • Integration-ready APIs for property management platforms

We partner with your team beyond go-live

Diralink experts embed with your network and finance teams so you can operationalize automation across every site.

Regional success engineers 24/7 monitoring Quarterly optimization reviews

Launch playbooks tailored to your network design

We map your MikroTik estate, payment flows, and field processes, then configure templates so your team can deploy consistently from day one.

Shared success metrics and executive dashboards

Track uptime, ARPU, churn, and response times across your entire portfolio with dashboards surfaced to leadership.

Co-managed incidents and preventative reviews

Joint runbooks keep mean-time-to-repair low while quarterly reviews surface optimization opportunities before they impact subscribers.