100%
Automated billing accuracy
Feature overview
Everything you need to run your ISP with confidence.
Diralink bundles revenue automation, secure remote access, customer care, and network intelligence into one resilient platform built on Elixir.
- Automate collections, reconciliation, and service restoration without manual touch points.
- Provision MikroTik hotspots, PPPoE profiles, and policy updates with guided workflows.
- Secure engineering teams with encrypted WireGuard tunnels and role-based access.
- Monitor customer health, usage trends, and churn warning signals in real time.
Outcomes teams report
90%+
Site visits saved with remote access
24/7
Monitoring and alerting coverage
Unlimited
Concurrent subscribers supported
Figures aggregated from active Diralink operators across East Africa over the last 12 months.
Feature highlights
From policy-based provisioning to automated revenue reconciliation, Diralink centralizes ISP operations so teams deliver more with less friction.
Automated Revenue Management
Power your internet billing system with automated usage tracking, hotspot invoicing, and instant payment reconciliation—no spreadsheets or manual follow ups.
Zero-Touch Network Automation
Provision MikroTik hotspot and PPPoE services automatically with pre-defined profiles, policies, and captive portals that align with your billing plans.
Secure Remote Access & VPN
Centralized WireGuard VPN keeps engineers connected to distributed routers with encrypted access that protects billing and subscriber data.
Central Command Center
Gain a single source of truth for customers, network health, tickets, and payments so your billing system and NOC share the same insight.
Fault-Tolerant Elixir Architecture
Built on resilient Elixir and Erlang supervision trees so your internet and hotspot billing operations stay online as you scale.
Intelligence & Analytics
Interactive dashboards surface usage, churn, billing performance, and network insights so teams prove value and act faster.
Built for the realities of modern ISPs
Every module works together to automate repetitive work, surface actionable intelligence, and keep customers connected.
Operations
Revenue and provisioning automation
Streamline day-to-day processes so your support and finance teams stay ahead of demand.
- Automatic invoicing, M-Pesa reconciliation, and service suspension/resume.
- Guided MikroTik provisioning for hotspots and PPPoE with rollback protection.
- Bulk onboarding tools that import customer credentials in minutes.
Customer experience
Keep subscribers online and informed
Give customers a frictionless experience from first install to ongoing service.
- Customer profiles with full service history and bandwidth usage.
- Event-driven notifications for expiries, renewals, and support updates.
- Self-service captive portals with branded flows and payment options.
Governance
Security and visibility baked in
Protect infrastructure and enforce accountability without slowing engineers down.
- Role-based access control aligned to teams and regions.
- Encrypted remote access with detailed audit logs.
- Dashboards and alerts for SLA tracking and compliance reviews.
Automation where it matters most
Diralink streamlines the full subscriber lifecycle with programmable events that eliminate manual bottlenecks.
Step 1
Onboarding
Import subscribers, register equipment, and map payment channels.
Step 2
Provisioning
Push profiles, policies, and QoS rules instantly to MikroTik routers.
Step 3
Billing
Automate invoicing, apply receipts, and restore service without tickets.
Step 4
Monitoring
Track uptime, usage spikes, and churn warnings with proactive alerts.
FAQ
Frequently asked questions
Straight answers to the most common questions teams ask before joining Diralink.
Want something specific? Contact usWhat is Diralink?
Diralink automates billing, network provisioning, monitoring, and support workflows for MikroTik-powered ISPs.
Why is Diralink the best internet and hotspot billing system?
Because Diralink unifies automated internet billing, hotspot monetization, real-time MikroTik monitoring, and resilient payment pipelines under OTP supervision, you get a faster, safer way to scale revenue with zero manual effort.
Do you support M-Pesa integration?
Yes. We integrate with both Paybill and Till numbers out of the box.
Do I need to provide my M-Pesa API keys?
Not necessarily. The platform works without them, but if you want full automation you can add your keys securely.
Do you support M-Pesa to bank?
Yes. Provide your bank’s Paybill and account details and we will reconcile transactions automatically.
How does M-Pesa automation work?
Payments are validated in real-time, applied to accounts instantly, and services are restored without manual approval.
Do you support multiple sites or regions?
Yes. Manage regions, towers, VLANs, and zones centrally while enforcing role-based access.
What analytics are included?
Revenue insights, usage statistics, churn indicators, router health, and live performance dashboards.
Is my network secure?
Yes. Role-based access control, encrypted VPN, audit logs, and hardened infrastructure keep operations protected.
Does Diralink help reduce OPEX?
Absolutely. Automation, remote access, and proactive alerts cut manual work and truck rolls substantially.
Ready to see Diralink in action?
We’ll map out your rollout, connect integrations, and show you how customers experience seamless service.